“We are probably not the greatest users of computers and we found Navman Wireless very easy to use."
Benefits of Navman Wireless
- Improved communication and employee accountability
- Made huge savings on phone costs
- Improved the level of customer service they provided
Colin Doherty, co-owner of Doherty Transport, an extensive shipping and transport company based in the Illawarra region of New South Wales for the past 30 years, has found the Navman Wireless GPS tracking solution and service invaluable since its installation.
Managing a fleet of 20 trucks and 7 coach busses, Doherty Transport was looking for a reliable and user-friendly system so they could monitor and communicate with all their vehicles. Not being confident technology users, a system that was user-friendly was paramount to the team at Doherty's. "We are probably not the greatest users of computers and we found [Navman Wireless] very easy to use."
The Navman Wireless vehicle tracking solution provides Doherty Transport with real-time visibility and monitoring of their vehicles and mobile employees. In addition, the solution allows Doherty Transport to review historical data through a sweep of reports and ‘replay a day' feature and to communicate with their field employees at a fraction of landline and mobile cost.
Improved Communication
Colin installed the Navman Wireless solution in 2005 and instantly realised "untold" increases in communication levels between management and employees and employee accountability. "In trying to track down trucks and that sort of thing, you know where they are at every moment". With thorough progress reports and detailed activity logs, Colin was able to cut his bottom line including phone costs and down time resulting in increased productivity across the board.
The Navman Wireless vehicle tracking solution also had a direct impact on conflict resolution for Doherty Transport. Colin said "if customers are ever looking for any of their products or someone rings up and says they haven't received them, we can tell them within a matter of minutes when it was delivered and what time it was delivered."
Return On Investment
Doherty Transport experienced immediate benefits after utilising the Navman Wireless Vehicle Tracking Solution:
- Increase in productivity
- Improved time management
- Accountability of employees
- Evidencing proof of delivery Vehicle load and driver security
- Improved customer service
- Reduced phone costs and
- Open and increased communication between management and employees
Edge Over Competition
Being able to offer both current and prospective customer an added level of security has given Doherty Transport the edge over their competitors. Colin points out "I think it's a benefit to customers if they know you've got the added security of having had Navman Wireless installed. It puts their mind at ease."
Colin's overall satisfaction was rated highly with "a definite 10 out of 10."
