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Q: When viewing the OnlineAVL screen my vehicle information hasn't updated. Why is that? 

• Click the ‘refresh' button and OnlineAVL will update the vehicles location and details in the activity log section.
• Your vehicle could be out of coverage. This can happen if your vehicle is in an underground car park, tunnel or in a location where there is no coverage. 
• If all the vehicles in the fleet have not updated there could be an issue with your telecommunications provider. Contact your dealer for further information.

 

Q: I queried a vehicle and haven't had a response. What is the problem?

• Your vehicle may be out of coverage and hence the last known position will be shown. When the vehicle comes back into coverage, you will receive all updates.
• The vehicles ignition has been off for some time, therefore no power is available for the Tracking Device to receive or send location details.

 

Q: I sent a message and the message in the log still appears red. What is the problem?

The server has not received a response from the vehicle to confirm the text message has been received by the vehicle. This can happen for a variety of reasons:

• The vehicles ignition is off; hence there is no power available.
• The vehicle is out of coverage. 
• The MDT Device is plugged into port two instead of port one.

 

Contact your dealer if none of the above solutions resolve the problem.

 

Q: Why are the Geofences I set up not being triggered by the vehicles when they enter the area?

Geofences must be sent to a vehicle so that the vehicle knows to trigger the notification when it crosses the Geofence boundary. See the ‘Help' section on OnlineAVL.

 

Q: What does the message "Connection attempt failed. No server available" mean when I try to log on to the OnlineAVL?

The connection between your computer and the Navman Wireless server cannot be made. This may be for a variety of reasons:

• You may not have internet access (i.e. dialup hung-up, LAN/cable connection down or general internet outage). Check your internet connection by launching your internet program. If the message ‘Page cannot be displayed' appears on the internet page, the computer has no connection to the internet. 
• Your IT Administrator has blocked unknown internet traffic. Confirm with your IT personnel and ensure access is approved to Navman Wireless OnlineAVL internet traffic.
• The computer may have a firewall installed on it. Please check that TCP port 2009 is open for traffic. 
• The server is offline. Contact your dealer to confirm.

 

Note: If connecting to server 5, for example, you must change the server address in the server list. Click ‘File' and then ‘Server ‘in the AVL software and change the address for server 5 by clicking anywhere in the address line. Change to "avlau5.navmanwireless.com.au". Please contact your dealer for further help.

 

Q: Why does the message "Logon failed for xxx: Unknown user or password" appear when I try to log on to the OnlineAVL?

• Your username or password may be entered incorrectly. Check that you have the correct username and password - remember, they are case sensitive. Contact your dealer if you need assistance. 
• You are connecting to the wrong server. On the OnlineAVL application, in the menu bar select File - Servers and check that the enabled box is checked against the correct server. Contact your dealer to confirm the name and number of the correct server.

 

Q: Why does the name of the Customer Site I have created not appear when the vehicles visit this location?

• Check if the vehicle visited the Customer Site location since you set it up. To do so, review the ‘Trip Report' or ‘Replay a Day' on the selected vehicle. 
  • An ignition off event or a timed event must take place in the Customer Site for the location to be logged under a Customer Site name.
• Check that the Customer Site in question does not overlap with another Customer Site created. To do so, zoom in to the maximum zoom level on the map and check that no two Customer Site boundaries cross each other.

 

Contact your dealer if neither of the above resolves the problem.

 

Q: The OnlineAVL software has stopped responding!

There are several reasons for this:

• You have lost internet connectivity on your computer. Check your internet connection by launching your internet program. If the message ‘Page cannot be displayed' appears on the internet page, the computer has no connection to the internet
• OnlineAVL is generating a report that contains large amounts of data
• OnlineAVL is uploading large amounts of Geofences/Sites 
• Numerous changes have been made on vehicle details, hence OnlineAVL is processing large amounts of data

 

If your AVL software stops responding and won't close properly you can do the following:

• Click the CTRL + ALT + DEL keys on your keyboard to launch Task Manager
• Listed will be all active programs on your computer
• Select OnlineAVL and click the END TASK button
• When prompted, click YES

 

If the program still won't close or respond, in Task Manager

• Click the ‘Processes' tab and find Onlineavl2.exe in the list
• Select and click END PROCESS button
• If still open, find dumprep.exe in the list and end this process as well

 

Contact your dealer if none of the above resolves the problem.