Emergency Motorway Response Team
Making the motorways safer, AMScott cuts call out time from 60 to 30 minutes thanks to vehicle tracking.
Key Benefits
- Decreased response times
- Improved customer service
- Meeting contractual obligations
- Better management control
Controllers are able to identify instantly the vehicle closest to the accident scene and provide an estimate of what time it will arrive.
When there’s an accident or a dangerous situation on a motorway or major road, the time taken to respond is crucial - not only for the emergency services such as police, fire and ambulance, but for the trucks that remove the debris and allow traffic to keep moving. AMScott, which is responsible for emergency response on the motorways and trunk roads in much of the East Midlands, is now using a Navman Wireless solution, to halve the time it takes to respond to motorway incidents.
AMScott, a joint venture between Alfred McAlpine and Scott Wilson, has secured a four-year contract from the Highways Agency for emergency response and maintenance for one of the 14 areas that comprise the entire UK’s trunkroads and motorway network. Promising to cut response times to a motorway incident from 60 minutes to 30 minutes was a vital part of AMScott’s successful bid. This massive improvement is due to AMScott’s creation of a dedicated fleet of vehicles, equipped with the Navman Wireless vehicle tracking system that allows the controllers to identify instantly the vehicle closest to the accident scene and provide an estimate of what time it will arrive.
A variety of vehicles are used including flat bed emergency trucks and road-gritters, managed from six depots. Operations Manager, Barry Sandilands, said: “This is a brand new contract and an important part of winning it was to highlight the quality of our commitment. We have a dedicated team ready to deal with all emergencies and reported dangers, and our tracking system allows us to check the position and availability of vehicles immediately.”
“In this way, we can drastically reduce the amount of time it takes to deal with an incident and get the traffic flowing again. We can also build up important information about where accidents are most likely to occur, and this helps us ensure we have vehicles in the right place. The information will also be valuable to the police."
"We can drastically reduce the amount of time it takes to deal with an incident and get the traffic flowing again."
Barry Sandilands
Operations Manager
