Clayton's Towing
“From the first person who takes a call to the last person who sends out billing - everyone at Clayton’s uses Navman.”
| AT A GLANCE |
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From cars to semi trailers, Clayton’s Towing Service transports and tows anything on Australia’s Sunshine Coast. They also provide breakdown and towing services for RACQ callouts. To help the business run more efficiently, Mike Clayton, the company’s Towing Supervisor, knew they needed a tracking system to see where their vehicles were and reduce their reliance on 2-way radios.
Mr Clayton spent a year looking into systems and ultimately chose Navman because:
- Navman easily interacts with other systems. In Clayton’s case, when new jobs come in, they can be entered into Translogix for billing purposes and, at the same time, be automatically dispatched through OnlineAVL to the vehicle.
- He wanted to go with a proven company - if he was going to put in the money, he wanted reliability in return.
Ease of Use
Today, Clayton’s has Navman installed in 21 vehicles. Mr Clayton says, “That’s another reason we chose Navman - I saw the demo and it looked so easy to use. It’s been self-explanatory. We just loaded it on and off we went.” Clayton’s saw Navman’s benefits after the first week and since they’ve had Navman installed, they’ve realised definite returns.
Increased Efficiency Across the Board
“Navman’s helping everyone work smarter,” explains Mr Clayton. “For instance, our 4 dispatchers used to use 2-way radios so our drivers had to wait until dispatchers were free. OnlineAVL has cut that time right back. And our account manager gets the big picture of the business and we can verify all our work - check RACQ dockets, verify timesheets, accurately price jobs, make sure guys take their breaks, monitor pick up and drop off points - you name it.”
Improved Customer Service
Because they don’t have to guess where their vehicles are, Clayton’s customer service has improved - making the company look more efficient and professional. Clayton’s drivers like Navman too. “When we told them we were installing Navman, there was some resentment - but now our drivers can’t live without it!" says Mr Clayton.
Accurate Billing
Navman helps settle disputes as well. Mr Clayton explains, “We drop off and pick up a lot of hire equipment. If a building site manager disputes a bill, we can now give him a Navman report that shows what time we arrived, how long we spent on site and what time the vehicle left.
So disputes are down and I accurately charge out my waiting time - another money-saving benefit.”
“The guys used to think they were going the fastest way, but with the M-Nav, they’re learning new routes and we’re definitely seeing cost savings and increased productivity.."
