FAQs

When viewing the OnlineAVL screen my vehicles information hasn’t updated.  Why is that?

The OnlineAVL is due to update.  Click the ‘refresh’ button and OnlineAVL will update the vehicles location and details in the activity log section. 
 OR
Your vehicle could be out of coverage. This can happen if your vehicle is in an underground car park, tunnel or in a location where there is no coverage.  If all the vehicles in the fleet have not updated there could be an issue with your telecommunications provider. Contact your dealer for further information.

I queried a vehicle and haven't had a response. What is the problem?

Your vehicle may be out of coverage and hence the last known position will be shown.  When the vehicle comes back into coverage, you will receive all updates. 
 OR
The vehicle’s ignition is off, therefore no power available to the tracking device to receive/send location details.

I sent a message and the message in the log still appears red. What is the problem?

The server has not received a response from the vehicle to confirm the text message has been received by the vehicle.  This can happen for a variety of reasons. 
 The vehicle’s ignition is off, hence not operating.
 OR
The vehicle is out of coverage.
 OR
The MDT/M-Nav device is plugged into port two instead of port one. 
 OR
Contact your dealer if none of the above solutions resolves the problem.

Why are the geofences I set up not being triggered by the vehicles when they enter the area?

Geofences must be sent to a vehicle so that the vehicle knows to trigger the notification when it crosses the geofence boundary.  See the help section on OnlineAVL or the user manual on ‘how to send geofences to a vehicle’.

What does the message "connection attempt failed. No server available" mean when I try to logon to the OnlineAVL?

The connection between your computer and the Navman server cannot be made.  This may be for a variety of reasons. 
You may not have internet access ie dialup hung-up, LAN/cable connection down or general internet outage). Check your internet connection by launching your internet program.  If ‘page cannot be displayed’ appears, the computer has no connection to the internet.   
 OR
Your IT Administrator has blocked unknown internet traffic. Confirm with your IT personal and ensure access is approved to the Navman OnlineAVL internet traffic.
 OR
The computer may have a firewall installed on it.  Check with your IT personal. 
 OR
The server is offline. Contact your dealer to confirm.

What does the message "Logon failed for ...: Unknown user or password" mean when I try to logon to the OnlineAVL?

The username and password is case sensitive, ensure you have the correct logon details by contacting your dealer.
 OR
You are connecting to the wrong server.  On the OnlineAVL application, in the menu bar select File - Servers and check that the enabled box is checked against the correct server.  Contact your dealer to confirm the name and number of the correct server.

Why does the name of the customer site I set up not appear when the vehicles visit this location?

Check if the vehicle visited the customer site location since you set it up. To do so, review the ‘trip report’ or ‘replay a day’ on the selected vehicle.
 OR
Check the customer site in question does not overlap with another customer site created. To do so, zoom in the map to the maximum zoom level and check that no two customer site boundaries cross each other. 
 OR
Contact your dealer if neither of the above resolves the problem.